Your request was successfully received. Please take the following into account:

• No guarantee of approval: First, we need to evaluate whether your application meets our selection criteria and collect the necessary medical and family information. Do not promise anything to the sick child until the screening has taken place.
• Medical authorisation required: The attending physician of the sick child must give his approval before we can start organising a vacation.
• Depending on available funds: Since we are not subsidised, we can only offer vacations within our financial means.
• Limited number of vacations per year: We operate on a “first come, first served” basis, but urgent requests (based on medical emergency advice) are given priority.
• Follow-up via email and telephone: A Beyond the Moon staff member or volunteer will contact you shortly. Also check your SPAM folder.
• Response period of 5-10 days: We kindly ask you to follow up and answer our written communications and telephone messages in a timely manner. If we do not receive a response or counter-notice from you within 5 to 10 days, we will unfortunately no longer be able to further process your request and it will be cancelled. Do you need more time? We understand that you have a lot on your mind. Please let us know and we will work together to find a solution within a reasonable timeframe.
• Respect for other families: If your application meets our selection criteria and is approved, we assume we can discuss the most suitable dates for a Beyond the Moon family vacation within a short time period and we count on a smooth cooperation. That way we can also help other families in a timely manner. 
• Respect for our charity and gratitude towards our sponsors: We expect feedback (completed evaluation form + some holiday photos) within 14 days after the vacation to share with those who made your vacation possible. Your feedback is vital for the future of our charity. 

We thank you for your understanding of our working method. 

Best regards,
The Beyond the Moon Team

_{Privacy guaranteed: All data is confidentially treated and is passed on to third parties only with consent and if this proves necessary for the realisation of the vacation.}